I called Comcast this weekend (the 2nd time nonetheless in 3 days), to figure out why I didn't have an IP. The first time, they resolved it without any stupid questions. Here's how the second call went.
Me: xxx-xxxx is my account number. I can't connect to the internet
Comcast Lady: Can I have your name and address
Me: Sure.
Comcast Lady: For security purposes, can I have the account number.
Me: I don't know. I can't get to it, since I CANT connect to the internet.
Comcast Lady: Can you tell me the last amount you paid.
Me: Again, I dont know, I can't connect to the internet.
Comcast Lady: Can you tell me the date you paid the bill
Me: No I cannot. On second thoughts, I paid it in the month of November.
At this point she "helped" me.
Shows you why, we can't trust only E-bills. I like the comfort of getting everything online, but WTF, if you can't get online, you're screwed. Something to think about.
2 comments:
Time to print them out for posterity sake :)
Sorry for the poor experience. We could have done a better job in obtaining verifiable information from you. Again, I apologize. I will make sure your experience is communicated to the appropriate person to address. May I ask the phone number on your account so that we may look into this?
Also, please feel free to reach out to me if you need further assistance in the future.
Regards,
Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
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