So, this past week when looking at the TrueSight data from Coradiant, something jumped out at me. Though the data was being returned on the screen (from the Web app), truesight was reporting it as a Timeout (Server time out). This was odd.
I put in a call to the friendly Coradiant tech support. In 2 mins, the support tech got to the bottom of it. It turns out that TrueSight's TCP timeout was set to 30 seconds. Well, with our Ajax call, it just didn't work. Getting that time out set to 300 seconds (yes, horrible performance -- I know, we are working on that too) took care of it.
This information on how to make this change is not public, and must be done only by a Truesight tech. So, while its not something that we can change, it's something that the new Truesight image will atleast allow us to change!
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